Orders & delivery
How long will my order take?
We process orders within 1–2 business days. Standard UK delivery then takes around 6–7 business days, so most orders arrive within 7–9 business days.
Do you charge for delivery?
No. UK delivery is free on every order, with no minimum spend.
How can I track my order?
As soon as your order is dispatched we email you a tracking link. Tracking normally becomes active within 24–48 hours.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't been dispatched yet, we can usually change or cancel it.
Returns & refunds
What is your returns policy?
You can request a return within 30 days of receiving your item, as long as it is unused and in its original packaging. See our Refund Policy for full details.
When will I get my refund?
Once we've received and checked your return, refunds go back to your original payment method within up to 7 business days.
My item arrived damaged. What should I do?
Please contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.
Payments
Which payment methods do you accept?
We accept major debit and credit cards and other secure payment options shown at checkout. See our Payment Policy.
Is checkout secure?
Yes. All payments are encrypted and processed by trusted payment providers. We never see or store your full card details.
Still need help?
Visit our Contact page and our team will reply within one business day.