We want you to be happy with every order. If something isn't right, you can return it within 30 days of delivery.
Your right to cancel
Under the UK Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of receiving it. We extend this to 30 days for unused items.
Return conditions
- Request your return within 30 days of receiving your order.
- Items must be unused, in the same condition you received them, with all original packaging, accessories and manuals.
- Large appliances must be uninstalled and not connected to water, gas or power.
- For hygiene reasons, opened hair and beauty products can only be returned if faulty.
How to start a return
Contact us at support@homemo.co.uk or through our Contact page with your order number and the item(s) you'd like to return. We'll send you return instructions. Items sent back without first contacting us cannot be accepted.
Return costs
There are no restocking fees. If you are returning an item because you changed your mind, return delivery costs may apply and we will tell you the cost before you send it. If the item is faulty, damaged or wrong, we cover the return.
Damaged, faulty or wrong items
Please inspect your order on delivery and contact us within 48 hours if anything arrives damaged, faulty or incorrect, with photos of the item and packaging. We will arrange a replacement or full refund. This does not affect your statutory rights.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are made to your original payment method within up to 7 business days. Your bank may take a few extra days to show the refund.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.